You know how to use your software, does someone who has never seen it before know how to do it easily? Find out and improve onboarding.
When you sign up a free trial user, do they know how to get value out of your software in the first few minutes? Do they know what to do? Find out exactly what they think, where they struggle, and what they get on first glance. The purpose of this test is to find out what you are doing well and not so well in your free trial onboarding.
What would you like feedback on? Set up a test with one of our proven templates or ask your own questions.
Based on your requirements, our team matches you to an ideal user who provides a video recording of their experience.
Watch the videos, gain insight, implement the changes, and repeat to compound conversions.
Yes. You can edit the scenario and tasks from this template as much as you want. However, your final test can’t have more than the allotted tasks in the template test size.
If you have testing experience and already know what you’re looking for, go for the Self-Serve offer. Or edit one of our templates.
Want some extra help? Managed is for you. We’ve productized testing and we’ll either write the test for you and you watch the videos. Or we’ll do it all and make a report of our findings with suggestions, easily implemented.
Do you have high-stakes sales funnels? Want robust bug testing and bulletproof ad campaigns? Want to test on a schedule? Go big on usability testing with our Enterprise offer.
Self-serve is our most flexible offer. Only have $20 bucks to test this week? Run a $20 test! Self-serve lets you test anything you please, at any scale you please. We won’t be involved in the process, so we only charge you per tester.
Our Managed offer is process-driven and proven-to-work. Tests are limited to five testers (it’s the perfect ratio of bang to buck) and we work with you to create affordable, bespoke tests (plus some extra goodies on top of the test itself). Because of our extra involvement, we charge you per test. The testers are included in the cost.
3 — if you’re on a tight budget and don’t mind capturing a bit less data
5 — to capture most of your users’ pain points before the law of diminishing returns kicks in
20 — for deep dives and more statistically significant data
You can’t have a test without tasks.
Tasks are the individual exercises our testers complete while doing your test — these include navigating to certain parts of your site, taking actions like adding items to their cart, or simple observational tasks.
1. Please spend 5 minutes exploring the store like you normally would.
2. Find a pair of running shoes for less than $40.
3. Do the shoes come in your size? What colors do they offer?
4. You need the shoes tomorrow for a marathon if you buy now – could they arrive by noon tomorrow?
Some tests have three tasks, some have 12. More tasks means more steps in your flow and a longer test.
The number of tasks needs fit within the time period of the test as it’s only fair to the testers to get paid for their time. (ie: Don’t squeeze a task that takes 30-minutes and purchase a 1 task test for $10/result – which is meant to be 5 minutes or less)
Your website will improve with every test you run. The more you want to improve, the more you should test.
One way to test with us is to buy a test bundle. You can use these to test at your own pace, which is especially useful when releasing new features or adding new pages to your website.