ECOMMERCE

Shopping Cart Functionality


Ensure your check-out and cart are fully functional. Find bugs or technical issues users might be facing during checkout.


Description

In a checkout flow, you have multiple steps that users go through. It is important for you to test every aspect of your checkout to ensure that you are not driving away buyers at the last minute because of a bug. In this test, we will go through a variety of scenarios to find potential problems in the checkout process that would drive buyers away at the last minute.

Test Length

~15 minutes per video result/tester

Scenario

This is a functionality test. You will be asked to navigate the shopping cart system and perform specific tasks.
 

Tasks

  1. Navigate this website to quickly find a product you are interested in. Choose one and add it to the cart.
  2. Navigate to your cart and increase the quantity of that item to 2.
  3. Go back to the product page and add the same item two more times.
  4. Navigate to your cart and see if it updated the quantity correctly to 5.
  5. Navigate the website and add a different product to the cart.
  6. Close this browser tab and reopen the same website. Navigate to your cart, are your product choices still there?
  7. Navigate the website and add a 3rd product to the site, if variables are available, choose a specific variable (like size, color, etc).
  8. Go to the cart and click an item in your cart. What happens and was it what you expected to happen?
  9. Remove the second item from your cart. Then, remove all items from your cart
  10. Navigate the website and add any product to your cart. Then go to your cart.
  11. Continue to go through the checkout process using any address and using VISA card 4111 1111 1111 1111, any expiration, any CVV. When you get an invalid card error, consider the task complete.
  12. Closing thoughts: What, if anything, frustrated you about the site or check-out? Was there anything you wish you could do but couldn't?
 

Questions. Answers.

Can I edit this template?

Yes. You can edit the scenario and tasks from this template as much as you want. However, your final test can’t have more than the allotted tasks in the template test size.

I’m testing for the first time. Where’s a good place to start?

If you have testing experience and already know what you’re looking for, go for the Self-Serve offer. Or edit one of our templates.

Want some extra help? Managed is for you. We’ve productized testing and we’ll either write the test for you and you watch the videos. Or we’ll do it all and make a report of our findings with suggestions, easily implemented.

Do you have high-stakes sales funnels? Want robust bug testing and bulletproof ad campaigns? Want to test on a schedule? Go big on usability testing with our Enterprise offer.

Why do I pay per result on Self-Serve, but per test on Managed?

Self-serve is our most flexible offer. Only have $20 bucks to test this week? Run a $20 test! Self-serve lets you test anything you please, at any scale you please. We won’t be involved in the process, so we only charge you per tester.

Our Managed offer is process-driven and proven-to-work. Tests are limited to five testers (it’s the perfect ratio of bang to buck) and we work with you to create affordable, bespoke tests (plus some extra goodies on top of the test itself). Because of our extra involvement, we charge you per test. The testers are included in the cost.

How many testers should my test have?

3 — if you’re on a tight budget and don’t mind capturing a bit less data
5 — to capture most of your users’ pain points before the law of diminishing returns kicks in
20 — for deep dives and more statistically significant data

What’s the difference between Tests and Tasks?

You can’t have a test without tasks.

Tasks are the individual exercises our testers complete while doing your test — these include navigating to certain parts of your site, taking actions like adding items to their cart, or simple observational tasks.

Example:
1. Please spend 5 minutes exploring the store like you normally would.
2. Find a pair of running shoes for less than $40.
3. Do the shoes come in your size? What colors do they offer?
4. You need the shoes tomorrow for a marathon if you buy now – could they arrive by noon tomorrow?

Some tests have three tasks, some have 12. More tasks means more steps in your flow and a longer test.

The number of tasks needs fit within the time period of the test as it’s only fair to the testers to get paid for their time. (ie: Don’t squeeze a task that takes 30-minutes and purchase a 1 task test for $10/result – which is meant to be 5 minutes or less)

How many tests should I run?

Your website will improve with every test you run. The more you want to improve, the more you should test.

One way to test with us is to buy a test bundle. You can use these to test at your own pace, which is especially useful when releasing new features or adding new pages to your website.