Do you love building up new systems, making things happen, and helping other people thrive?
Hi, my name is Quinn Zeda and I am the founder and CEO of Conversion Crimes.
I am looking for someone who can take over and be the “glue” that integrates our people, processes, and priorities. We’ve reached the point in our journey where I need to pass ownership of operations over to an integrator.
Operational excellence is a core vibe for us. There are a lot of moving parts that need to be perfectly matched and delivered efficiently and on time.
If you want a to-do list of brainless and mindless tasks – this is not the job for you.
Your day-to-day tasks will vary widely and will require you to be flexible, proactive, and strategic.
We value working with high degrees of autonomy, impact, and accountability. We care about results and give lots of trust while working on strong alignment to achieve those results.
What we are seeking with this hire is a level of dedication, (calm) hustle, and smart work.
What we will provide in return is a supportive learning and growth environment to facilitate your career goals.
This position is for someone who has experience but doesn’t know how to do everything yet (but knows they can figure it out). We want to grow and support you into a role much bigger than you are in right now.
If you’re looking to accelerate your learning and experience, your seat at the table is waiting for you.
But don’t listen to me, here’s Anna Shcherbyna our former Head of Operations talking about what this position is like and where she’s at today.
You can also read this blog post our UX Lead Chris wrote about what he learned while working here.
Working at Conversion Crimes was a liberating, fun, and exciting experience.
I got the chance to wear many hats, take on many challenges and grow in a variety of skills when working here.
The team always has a ton of joy and passion for what they do, and Quinn has an incredible vision for the future of the company, that always kept the spark going and kept us excited when I worked there!
If you are an independent and hungry to grow individual, and looking for an opportunity to spread your wings and be allowed to truly fly in your work, this is the place to be.
– Anna Scherbyna (Former Head of Operations)
But first let’s make sure you dig the vibe.
As part of this application process, you will be asked to spend some time crafting written responses and submitting a video of yourself. We thought it’s only fair for you to meet us first before deciding to invest your time to apply.
I asked our current and former team members to answer some questions about what it’s like working here with me… This video is a result of that:
We’re a young, ambitious company that aims to make User Experience accessible to any business. What started as a side project has grown into a small but mighty startup backed by Calm Company Fund.
Here’s why we think you should be (ﾉ◕ヮ◕)ﾉ*:・ﾟ✧ to work with us:
We expect exceptional work. You will be joining a small team of A-players and you will be expected to perform as an A-player yourself. We are good at what we do and we love to get results.
It’s up to you to figure out how to approach and solve a problem. No one is going to give you exact instructions or make you do it their way. With freedom comes a ton of ownership and responsibility. We believe when you control your destiny, you’re more invested in your work. And we can’t imagine working any other way.
You’ll solve challenging problems and put your skills to the test every single day. Your opinion matters and you’ll get to provide input on all sorts of decisions.
This job is results-oriented. You will be responsible for working in sprints and achieving goals. When and where you choose to work is completely up to you as long as you have a good internet connection and some overlapping work hours with US timezones.
We are fully remote and have been since day one. Asynchronous work does not require us to be online at the same time and relies more heavily on documentation and transparency. We like freedom and deep work.
We built Conversion Crimes to help make great customer experiences accessible to all businesses.
Many of the most profitable companies focus on customer experience. Enterprise companies have entire departments dedicated to this, while small businesses typically have a fraction of a person.
We’re making customer experience software with services that “do it for you.” So our customers can compete by having an entire UX/CX team at a fraction of the cost.
This is a full-time position. As the Operations Manager, you will be the right hand to our CEO (Quinn).
You’ll have ownership over the internal processes that make our company run. You’ll be responsible for executing the company vision and coaching team members to be their best.
You will have access to everything Quinn does. You will need to understand every role and function across the company. Then you will take as much off her plate as possible.
You will summarize status updates and advise on any actions that need to be taken, and will often proactively manage things on her behalf.
We will look to you as our strategic planner, by understanding the larger picture for the company and breaking that down into strategic steps that focus the team’s time on the most important priorities.
To make this happen, you will need to be able to train our teams, develop and maintain day-to-day operations, be obsessed with organizational clarity, and ensure that our different departments and systems are all working together cohesively.
I’ve been working with Quinn and the team since mid-2018 and I was immediately impressed by both the quality of their work and the quality of each team member.
Quinn has an innate ability to attract great talents who share her same values of transparency, honesty, hard work, and passion.
Other than her wide and fine-tuned skillset in CRO, UX, and design, she is able to communicate her vision and goals in a way that everybody feels part of it, and that’s what allows the team to reach those goals and to always go above and beyond.
– Chris Silvestri (Former UX Lead)
Since I teamed up with Quinn 10 years ago, my work became much more satisfying than before. You won’t find corporate hierarchy or “rat race” here. I would say it’s a dream job for people who want a bit of freedom and a sense of making something good together with a bunch of other adventurers.
– Piotr Antkowiak (Illustrative Designer)
I’ve been working with Quinn for a long time, probably over 7 years now… I mainly focus on design and development but play a role in other areas like UX.
The reason I’ve continued to work with Quinn is because of the freedom to explore and experiment without being managed.
My work is seen, it’s used. There’s chill, hustle, and reward. We also have meme wars in Slack when someone fucks up.
– Henry Brown (Design & Development)
After a few years of working with us we want you to be able to add things like the following to your resume of results:
Please note, these results are not expectations but rather inspiration for what we could achieve together. They were inspired by Eric Strauss’s LinkedIn Profile (Former COO of MindValley).
Working with Quinn was an experience I’ll remember for the rest of my life. She gave me the opportunity to begin my dream career.
I learned things about CRO and copywriting that 99% of those in the online business world aren’t even aware of. The experience and knowledge I gained working with her and her team are invaluable.
More than that, the bond our team developed was second to none. As a creative team we worked very well together and connected with each other perfectly. It was effortless.
Overall, I owe Quinn everything for giving me the opportunity to launch my career in the online world and I would recommend working with her to anyone who is lucky enough to have the opportunity to do so.
– Craig Schoolkate (Jr. Copywriter)
Let’s talk. Here’s how it works.
So if you think you have what it takes, but don’t necessarily check every single box, apply anyways.
We’re looking for awesome individuals, not folks who perfectly match a job posting.
We’d love to hear how you might contribute to our mission and team.
LFG!
Applications Open until August 15th.