It’s low-risk, high reward testing that takes the time-pressure off of you, and puts it onto us.
In return, we’ll take your tests one step further than with our Guided offer, by writing a full report on what issues we found (and how to fix them), plus an extra video report summarizing your test—both provided by our UX expert.
Expert Insights costs more, at $899 per test, but you get much more bang for your buck.
Mobile and desktop are separate tests. Get the 2-test bundle to test both.
Buy Expert Insights $899| # of Tests | Price Per Test | Total | ||
|---|---|---|---|---|
| 2 expert insights | $850/test | $1,699 | Save $99 | Buy |
| 5 expert insights | $800/test | $3,999 | Save $496 | Buy |
| 10 expert insights | $760/test | $7,599 | Save $1,391 | Buy |
Note: You can only specify one device per test. Mobile, Desktop, or Tablet are separate tests.
Test credits are good for 1 year after purchase.
This page will tell you exactly how Expert Insights works from start to finish, so you know exactly what you’re buying, and what value it will bring to your business.
Our User Tests are a great way of gathering data that explains your bottom line.
Five user tests will uncover 85% of the issues on your website.
We’ll write the test and set it all up for you.
And then we’ll send it to testers who match your real target market.
Tasks are what get you results — without them, testers roam around your site aimlessly until they get bored.
Here’s some examples of real tasks we wrote into our clients’ tests:
Testers then perform these tasks in real time. They’ll record their screen and speak their thoughts and feedback out loud.
It’s like being transported inside your customer’s head while they’re on your website. Eye-opening.
When they’re done, testers submit their completed tests to us. We check them to make sure they’re good quality, and watch all the video sessions for you.
This is where it gets interesting.
While we watch, we’re looking for one thing and one thing only: repeated feedback from multiple testers.
For example, if four out of five testers tell us that they have problems finding pricing information about your products, that’s the “Eureka!” moment that could save you a lot of sales.
Once we’ve found all the common trends in your testers’ feedback, we can start working on your Classified Report.
Your Classified Report is the money-maker. It’s a personalized recount of your test, written by our UX expert.
We’ll summarize your User Experience, identify strengths and weaknesses in your site’s design, and hand over all your testers’ key observations.
But the best bit is our suggested changes to your site – based on the same conversion-killers our testers noticed. We split suggestions into simple categories to help you prioritize which findings to work on first.
Follow the advice in your Classified Report and your store will convert better than it did before – simple as.
I am SO impressed. The whole process has been exemplary. It is very well worth the cost to get the expert UX advice packaged up neatly. I sort of thought it would be a bit of a time saver, but it’s so much more – it’s like a checklist of action items.Sam Browne – Find A Band
The appeal for 5 testers, videos annotated, and a report is such a value. Saved me 2.5 days of work. The overview video was really valuable in getting context and being able to see how it all came together.Louis Halton Davies – Web Marketer UK
Mobile and desktop are separate tests. Choose your device or get the 2 test bundle to test both.
Buy Expert Insights $899| # of Tests | Price Per Test | Total | ||
|---|---|---|---|---|
| 2 expert insights | $850/test | $1,699 | Save $99 | Buy |
| 5 expert insights | $800/test | $3,999 | Save $496 | Buy |
| 10 expert insights | $760/test | $7,599 | Save $1,391 | Buy |
Note: You can only specify one device per test. Mobile, Desktop, or Tablet are separate tests.
Test credits are good for 1 year after purchase.
This depends on your audience. Businesses with niche target markets will take longer because we need to find suitable testers. The test itself can be done in a few hours to a few days depending on the audience targeting. Once complete it takes 1-week for our Experts to create the report.
We only give you suggestions that will improve conversion with minimal effort. It may be adding a simple page to your website, or moving some information around; nothing too techy.
However, if you’re worried about breaking your website, or you just don’t have the time, we can hook you up with a developer to implement our suggestions for you.
You’ll want our Guided offer. We’ll help you write and set up your test and then hand the project over to you. You analyze the videos and decide what actions to take based on what you find.
A lot of our clients worry that five testers isn’t enough. Actually, five testers is the “Goldilocks” moment of user testing — fewer testers means not enough overlapping data, any more and the law of diminishing returns kicks in. We’re all about that 80/20.