We want you to be completely satisfied with your user test. We offer a 100% money back guarantee, no questions asked.

To accomplish this, inside the dashboard you can give feedback on your videos rating it 1 to 5 stars:

We use these ratings for quality control. If testers fall below a certain rating, they are no longer allowed to test with us.

In the unlikely event you think a video is useless, please send a message to customer support. We will replace your video or credit your account.