We want you to be completely satisfied with your user test. We offer a 100% money back guarantee, no questions asked.
To accomplish this, inside the dashboard you can give feedback on your videos rating it 1 to 5 stars:
- 5 stars – Amazing
- 4 stars – Great
- 3 stars – Useful
- 2 stars – Okay
- 1 star – Useless
We use these ratings for quality control. If testers fall below a certain rating, they are no longer allowed to test with us.
In the unlikely event you think a video is useless, please send a message to customer support. We will replace your video or credit your account.