Done For You User Testing

Get all of the value of user research without any of the hassle.

Actionable reports by experts based on usability testing you can easily implement or delegate.

Expert Insight Tests start at $899 per test

At the end of the day, you have a million and one other things to do with your time.

Let us take it off your plate and hand it to you on a silver platter. Here's how it works 👇

Step 1: Run a usability test to solve a specific problem or clarify a doubt.

You'll give us some details in an interactive async form (via video, audio, or text - your choice).

Then, we'll set up your test, get your approval, and launch the test.

Step 2: We work to analyze the results and package everything up

We’ll summarize your User Experience, identify strengths and weaknesses in your site’s design, and hand over all your testers’ key observations.

You'll get a test summary, actionable report, and a video overview - in addition to your 5 test videos!

Step 3: Implement or Delegate

Read as much or as little of the deliverables as you like. Decide what to execute on and/or a/b test.

Make the changes, delgate them, or ask us about our dev partners.

Step 4: Measure Results & Repeat

Goals are good for setting a direction, but systems are best for making progress.

Schedule testing with us to make improving your customer experience a compounding habit that delights users.

Chat Scheduled Testing

"The UX Audit is f*cking fire."
- Jimmy Rose, Content Snare

¯\_(ツ)_/¯ Our customers say it best!

What does the audit include, exactly?

2 experts on every test and these deliverables:

1 Usability Test

We'll design and set up a usablity test with 5 testers. That gets 85% of issues in a flow - more and the law of diminishing returns kicks in.

Test Summary

Get all the data automatically extracted and interpreted for you into a nice summary of events.

Actionable Report

Actionable recommendations based on your test results with a clear next step on how to take what you’ve got and improve it.

Video Overview

After our lead expert is done with your report, they'll make a short video explaining everything. Questions? Just ask.

What kind of report do you want us to write?

Choose what floats your boat. 🤓

Quick Wins:Edition

Quick Wins & Low-Hanging Fruit. Prioritized.

We find the 80/20 for you with a focus on what you can implement easily. Packaged in a simple and achieveable checklist.

$899 $1,599 1 Test 2 Tests (save $199)
1 Test 2 Tests
Redesign:Edition

Nitpicky & Detailed Analysis Without Prioritization.

Detailed analysis for those with more dev resources, testing prototypes, or in anticipation of a redesign.

$899 $1599 1 Test 2 Tests (save $199)
1 Test 2 Tests

Questions. Answers.

I’m testing for the first time. Where’s a good place to start?

If you have testing experience and already know what you’re looking for, go for the Self-Serve offer. Or edit one of our templates.

Want some extra help? Managed is for you. We’ve productized testing and we’ll either write the test for you and you watch the videos. Or we’ll do it all and make a report of our findings with suggestions, easily implemented.

Do you have high-stakes sales funnels? Want robust bug testing and bulletproof ad campaigns? Want to test on a schedule? Go big on usability testing with our Enterprise offer.

Why do I pay per result on Self-Serve, but per test on Managed?

Self-serve is our most flexible offer. Only have $20 bucks to test this week? Run a $20 test! Self-serve lets you test anything you please, at any scale you please. We won’t be involved in the process, so we only charge you per tester.

Our Managed offer is process-driven and proven-to-work. Tests are limited to five testers (it’s the perfect ratio of bang to buck) and we work with you to create affordable, bespoke tests (plus some extra goodies on top of the test itself). Because of our extra involvement, we charge you per test. The testers are included in the cost.

How many testers should my test have?

3 — if you’re on a tight budget and don’t mind capturing a bit less data
5 — to capture most of your users’ pain points before the law of diminishing returns kicks in
20 — for deep dives and more statistically significant data

What’s the difference between Tests and Tasks?

You can’t have a test without tasks.

Tasks are the individual exercises our testers complete while doing your test — these include navigating to certain parts of your site, taking actions like adding items to their cart, or simple observational tasks.

Example:
1. Please spend 5 minutes exploring the store like you normally would.
2. Find a pair of running shoes for less than $40.
3. Do the shoes come in your size? What colors do they offer?
4. You need the shoes tomorrow for a marathon if you buy now – could they arrive by noon tomorrow?

Some tests have three tasks, some have 12. More tasks means more steps in your flow and a longer test.

The number of tasks needs fit within the time period of the test as it’s only fair to the testers to get paid for their time. (ie: Don’t squeeze a task that takes 30-minutes and purchase a 1 task test for $10/result – which is meant to be 5 minutes or less)

How many tests should I run?

Your website will improve with every test you run. The more you want to improve, the more you should test.

One way to test with us is to buy a test bundle. You can use these to test at your own pace, which is especially useful when releasing new features or adding new pages to your website.