Shopping, Sizing, & Shipping User Testing Template

This test will allow you to understand more fully how users shop on your site and whether sizing, return, and shipping information is easy to find.

Determining what size users should choose when shopping on ecommerce sites can be tricky. It is very important for to ensure that the experience is as close to the real experience as possible. In other words, do users feel confident that they are choosing the right size and fit when purchasing. This test will help uncover any issues that they may be having when going through this process.

Another important thing to consider is the return policy. What if the size doesn't fit? Many users are weary of this and look for friendly return policies on their purchases. Can these users find your return policy and what do they think about it?

Test Questions

When using a template, read through the questions and fill in the blanks found in [brackets] with your information. The templates are there as a guide, feel free to edit and modify as you see fit.

You have a [$X] budget to purchase a new [clothing item]. Find something for yourself or a friend. Show us how you would shop and pick the size. When you add your item to the cart, move on to the next task.
How confident are you that the size you choose will fit perfectly? Why or why not?
If it didn't fit, what is the return policy like? How do you feel about it?
How long does it take for delivery and how much is shipping? How do you feel about it?
Explain to us how you perceive the company so far. Do they have quality products? What do you think the customer service would be like?

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Questions Answered:

Is sizing information clear on your site?

Is the return policy clear?

Is delivery and shipping easy to find and understand?

What do users expect your customer service to be like?

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